Subject: Student Financial Appeal Process
Issue 2
Effective 8/1/06
The purpose of this letter is to set forth an appeal process for students who dispute financial claims by the University of Maine System or one of its campuses; i.e., tuition, fees, room and board and amounts due on outstanding student loans. Please see Administrative Practice Letter Section IX-C “Student Accounts Receivable – Collection and Write-Off Procedures” for guidelines on the collection of past due amounts from students.
Guidelines:
- Students should submit a written statement to the campus business officer or other designated campus official stating the amount and nature of the disagreement and why he or she feels the charge is incorrect.
- Students should submit their written appeal within thirty (30) days of the initial billing of a disputed charge. The campus business officer or other designated official should respond in writing to the student’s complaint within thirty (30) days of the receipt of the appeal.
- If the campus business officer or other designated official’s decision is considered incorrect by the student, the student may appeal that decision (within 30 days) in the following order:a. To the Chief Financial Officer or equivalent official as designated by the campus.
b. To the President of the campus, whose decision shall be final.
Approved: Chief Financial Officer and Treasurer