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IT Support Services

Phone Support Hours

Monday – Thursday 7 am – 9 pm
Friday – 7 am – 7 pm
Saturday – 10 am – 7 pm
Sunday – 10 am – 9 pm

Click for Self-Help Ticket Entry

Click for Customer Satisfaction Survey - A short survey to let us know how we can better serve you. If you called or emailed the Support Center directly, we want to know what you thought of our service.

Check the status of Blackboard, MaineStreet, Panopto, CourseCast and more:

UMS Application Status Dashboard
You can click on the dots in the grid for more information on when the service was unavailable.  Browsers work differently.  This feature works in Chrome and does not work in FireFox.

Green Dots indicate:  Service is up and running.
Red Dots indicate:  Service is down.
Yellow Dots indicate:  Service disruption likely for some or all.
Blue Dots indicate:  Service is currently undergoing planned maintenance.

USTSC logo



Email: help@maine.edu

Toll-free Phone: 1-800-696-4357

Andrew Moody, Unified Support Manager, 581-1592