UMS IT
Technology that works for Maine’s Public Universities.
We’re the shared technology organization for Maine’s public universities — making technology easier to use, easier to find, and easier to trust.
Who we are
One organization, every campus.
UMS IT delivers the networks, accounts, and systems that all seven universities and the University of Maine School of Law rely on — so people across the state can work, teach, learn, and stay secure.
Our mission
Security without friction.
We help the University community do its best work by making technology easier to access, easier to use, and easier to trust.
Identity & access
One trusted sign-in, protected by multi-factor verification.
Continuous monitoring
Watching for threats so you don’t have to.
Governance & risk
Clear standards that keep data safe and compliant.
Leadership
The team behind the work.
UMS IT is guided by a systemwide leadership team responsible for technology strategy, services, infrastructure, campus support, and security.
Office of the CIO
Robert Placido, Ph.D.
Chief Information Officer
Provides strategic direction for information technology across the University of Maine System.
Tiffany Maiuri
Associate CIO, Enterprise Services
Leads enterprise technology services, including web and data services, client and cloud services, and Enterprise Resource Planning (ERP) services.
Del Dixon
Associate CIO, Infrastructure & Network Services
Leads infrastructure, network, telecommunications, data center, systems, and related technical services.
Kim Tran
Associate CIO, Campus Technology Services
Leads campus technology support, service desk operations, classroom and media services, campus card and cellular services, and local technology support.
Steven Jensen
Chief Information Security Officer
Leads information security strategy, cybersecurity operations, governance, risk, compliance, and security project coordination.
See how the full UMS IT organization fits together.
What we do
One connected experience.
The work that used to live in separate places — support, security, identity, infrastructure, and enterprise systems — comes together into one clearer experience.
Support & service desk
Help when you need it, with local teams on every campus.
Security & identity
Protecting accounts and data — working quietly in the background.
Infrastructure & network
The networks, data centers, and systems everything else runs on.
Enterprise systems
MaineStreet and the platforms that keep the universities running.
Campus technology
Classrooms, labs, media services, and local technology support.
The IT website
One front door to find help, tools, and answers fast.
Get in touch
We’re here to help.
The fastest way to reach us is the support portal, where you can search answers, open a request, or chat with the Help Desk.
