Guidance for Contractors to Provide Accessibility Inclusion in Information Technology (IT) Procurement

If the solution, services or deliverables under consideration for procurement include any Information or Communication Technology (ICT) containing a human-interface, such as an end-user software component, web pages or site(s), video or audio playback, file upload system, mobile device components, control panel, reports, documents, keypad, etc., the Contractor hereby warrants that the products and/or services to be provided under this agreement comply with the W3C’s Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.1 for web content.
The Contractor agrees to promptly respond to and resolve any complaint regarding accessibility of its products or services which is brought to its attention and Contractor further agrees to indemnify and hold harmless the University of Maine System from any claim arising out of its failure to comply with the aforesaid requirements.
The University, at its discretion, may at any time test the Contractor’s products or services covered by this agreement to ensure compliance with the above standards. Complaints, or testing, that results in findings of non-compliance, that are not corrected within 30 days of being reported to the Contractor in writing, shall constitute a breach of this agreement and shall be grounds for termination of this agreement and a pro-rated refund of fees paid by the University.

Vendor Accessibility Cookbook

The University of Maine System recommends that contractors and/or vendors review the Vendor Guide to Web Accessibility for Higher Education Customers provided by the Big Ten Academic Alliance-ITAG Vendor Group (External Document).