World Travel Assistance

The Ace USA Program provides important 24/7 emergency assistance to registered individuals for travel outside the United States. Section III below provides a summary of these coverages. The programs is administered by Europ Assistance as a component of our policy with Ace USA.

The program is available to employees and students traveling outside the United States for University related education or research. In addition, the program is available to an employee’s spouse and unmarried children, under age nineteen, who have campus administration approval to travel and reside with the traveling employee. All travelers are strongly encouraged to utilize this program.

The program does not include accident or sickness medical expense benefits, however, it is strongly recommended that all travelers have accident and health insurance in place prior to travel.

Some countries may have economic or trade sanctions imposed by the US Government. Any travel to these countries requires review by our insurance carrier. Please submit requests for this travel to Risk Management 4-6 months prior to travel. The link to currently sanctioned countries is below.

II. How to Obtain Coverage

Travelers must register in order to be covered by the program. Coverage is effective from the time of enrollment through the end of the policy term. To obtain coverage, the traveler or other campus personnel must complete and submit the New Member Registration Request Form. Registration can be done on a case-by-case basis or the campus can send a complete list of travelers in advance.

The program is free to all eligible travelers that sign up for coverage.

III. Coverages

Below is a summary of the three coverage parts that make up the Ace USA program.

Personal & Legal Assistance
Emergency Medical Assistance
Political Evacuation Services

This is a summary of coverages available and is for informational purposes only. Coverage details are available in the Executive Assistance Services overview provided by Ace USA.

A. Personal & Legal Assistance

Pre-trip medical referral information to multi-lingual doctors and/or addresses and phone numbers of hospitals
Emergency medication arrangements for transportation
Lost document assistance
Embassy and Consular Information
Emergency translation services/referrals
Introduction to local attorneys or other legal assistance

B. Emergency & Medical Assistance

Emergency medical evacuation when necessary
Dispatch of doctor or specialist as needed
Medical monitoring – multilingual staff will assist in communication and monitor condition
Emergency hospital admission deposit up to $10,000 USD
Emergency transportation arrangements for traveling companion when covered person is hospitalized or evacuated
Repatriation of Remains

C. Political Evacuation Services

Priority access to iJET emergency evacuation services
Repatriation to country of which covered person is a resident/citizen, when necessary

IV. International Travel Links

Travel Administrative Practice Letter

Travel warnings, passport, and other information (U.S. Department of State): http://travel.state.gov/

Embassy listings: http://www.embassyworld.com/

Traveler's health information (Center for Disease Control): http://wwwn.cdc.gov/

Emergency Services to U.S. Citizens Abroad: http://travel.state.gov/travel/tips/emergencies/emergencies_1205.html

Flight Information: http://www.flytecomm.com/cgi-bin/trackflight

Fodor's Travel Guides: http://www.fodors.com/

University of Maine Office of International Programs: http://www.umaine.edu/international

University of Southern Maine Office of International Programs: http://www.usm.maine.edu/international/intlsa.htm

Economic or trade sanctioned countries: http://www.treasury.gov/resource-center/sanctions/pages/default.aspx

Risk Management homepage

Maine's Public Universities - University of Maine System

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